HangarStay

Privacy Policy

Last updated: 5/24/2025

1. Introduction

HangarStay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our aircraft hangar rental platform and related services.

2. Information We Collect

Personal Information

We collect personal information that you provide directly to us, including:

  • Name, email address, and phone number
  • Billing and payment information
  • Aircraft details and pilot credentials
  • Profile information and preferences
  • Communications with us and other users
  • Reviews and feedback

Automatically Collected Information

When you use our Service, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on our platform
  • Referring website and search terms
  • Location data (with your permission)
  • Cookies and similar tracking technologies

Information from Third Parties

We may receive information from:

  • Social media platforms when you connect your account
  • Payment processors for transaction verification
  • Background check services (for hangar owners)
  • Public databases and aviation authorities

3. How We Use Your Information

We use your information to:

  • Provide and maintain our Service
  • Process bookings and payments
  • Communicate with you about your account and bookings
  • Verify your identity and credentials
  • Improve our platform and user experience
  • Provide customer support
  • Send marketing communications (with your consent)
  • Comply with legal obligations
  • Prevent fraud and ensure platform security
  • Analyze usage patterns and trends

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

With Other Users

  • Hangar owners receive renter contact information for confirmed bookings
  • Renters receive hangar owner contact information for bookings
  • Public profile information and reviews

With Service Providers

  • Payment processors for transaction handling
  • Cloud hosting and data storage providers
  • Email and communication service providers
  • Analytics and marketing platforms
  • Customer support tools

For Legal Reasons

  • To comply with legal obligations
  • To respond to lawful requests from authorities
  • To protect our rights and property
  • To investigate fraud or security issues
  • In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Security

We implement appropriate security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Secure payment processing systems
  • Regular security audits and assessments
  • Access controls and authentication measures
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request access to your personal information
  • Receive a copy of your data in a portable format

Correction and Updates

  • Correct inaccurate or incomplete information
  • Update your profile and preferences

Deletion

  • Request deletion of your personal information
  • Close your account (subject to legal obligations)

Marketing Communications

  • Opt out of marketing emails
  • Manage communication preferences

To exercise these rights, contact us at privacy@hangarstay.com. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and recommendations
  • Measure advertising effectiveness
  • Prevent fraud and improve security

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Service.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions.

9. Data Retention

We retain your information for:

  • As long as your account is active or as needed to provide services
  • As required by law or regulation
  • To resolve disputes and enforce agreements
  • For legitimate business purposes

When we no longer need your information, we will securely delete or anonymize it.

10. Children's Privacy

Our Service is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will delete it promptly.

11. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to know what personal information is collected
  • Right to delete personal information
  • Right to opt-out of the sale of personal information
  • Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

12. European Privacy Rights

If you are in the European Economic Area, you have rights under the General Data Protection Regulation (GDPR):

  • Right of access to your personal data
  • Right to rectification of inaccurate data
  • Right to erasure ("right to be forgotten")
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

HangarStay Privacy Team

123 Aviation Way, Suite 100

Amsterdam, NY 12010

Email: privacy@hangarstay.com

Phone: 1-800-HANGAR-1

This Privacy Policy is effective as of the date listed above and applies to all information collected by HangarStay.