Help Center
Find answers to your questions about HangarStay
Booking Help
How do I search for hangars?
Use our search bar on the homepage to enter your desired location, dates, and aircraft specifications. You can filter results by price, amenities, and hangar size to find the perfect match for your needs.
What information do I need to book a hangar?
You'll need your aircraft details (type, wingspan, length), desired dates, and payment information. Some hangar owners may also require proof of insurance and pilot credentials.
Can I modify or cancel my booking?
Modification and cancellation policies vary by hangar owner. Check the specific policy on the listing page before booking. You can manage your bookings through your account dashboard.
How do I contact the hangar owner?
Once you've made a booking, you'll receive the hangar owner's contact information. You can also message them through our platform's messaging system.
Listing Help
How do I list my hangar?
Click "List Your Hangar" in the navigation menu. You'll need to provide details about your hangar including location, dimensions, amenities, pricing, and upload photos. The listing process takes about 10-15 minutes.
What photos should I include?
Include clear photos of the hangar interior, exterior, any amenities, and the surrounding area. Good lighting and multiple angles help potential renters understand your space better.
How do I set competitive pricing?
Research similar hangars in your area to understand market rates. Consider factors like location, size, amenities, and seasonal demand. You can adjust your pricing anytime through your dashboard.
How do I manage my calendar?
Use your host dashboard to block unavailable dates, set minimum stay requirements, and manage advance booking windows. Keep your calendar updated to avoid conflicts.
Payment & Billing
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal. Payments are processed securely through our platform.
When am I charged for a booking?
Payment is typically charged when your booking is confirmed. Some hosts may require a deposit upfront with the balance due closer to your arrival date.
What fees does HangarStay charge?
HangarStay charges a service fee on bookings to cover platform costs, customer support, and payment processing. The fee is clearly displayed before you complete your booking.
How do hosts receive payments?
Hosts receive payments via direct deposit to their bank account. Payments are typically released 24 hours after the guest's check-in, minus our service fee.
Still need help?
Can't find what you're looking for? Our support team is here to help.